Terms of service

At Cover House, protecting your personal data is our top priority. We always handle your information securely and with care. Want to know why we collect your information and how we use it? Here’s everything you need to know about how we process and protect your data.

1. A Better Shopping Experience

Your personal data allows us to give you a more personalized and enjoyable shopping experience at Cover House — one that’s tailored to your preferences and needs.

2. Security Comes First

Your data is always protected with us. We take every possible step to ensure that you feel safe and confident when we process your personal information.

3. You Decide

No spam. No unnecessary data collection. And we only store your data for as long as it’s needed. After that, it’s permanently deleted.

About Your Personal Data

At Cover House, the safe handling of your personal data has always been of the highest importance. Our goal is to comply with all rules and regulations for data protection.
This privacy policy explains what information we collect, how we use it, and how we keep it safe.
If you have any questions or concerns about how we handle your data, feel free to contact us anytime.

WHAT PERSONAL DATA DO WE USE?

The data we process depends on how you interact with us — whether you browse our site as a guest or register for an account as a member.

INFORMATION ABOUT YOU AS A CUSTOMER

To process and deliver your orders, we need the following information from you:

  • Name

  • Address, phone number, and email

  • Date of birth (for certain payment options)

  • Payment details and payment history

  • Order information (e.g., order number, product(s), delivery and billing address)

We process this data to fulfill our purchase agreement with you. We keep this data for 36 months after both delivery and payment have been completed, to assist you in case of returns or claims.

TO COMPLY WITH LEGAL OBLIGATIONS

To meet legal and tax requirements, we are required to store the following data:

  • Name

  • Address

  • Payment details and payment history

  • Order information (e.g., order number, product(s), delivery address)

We retain this information (with restricted access) for seven years, in accordance with applicable tax and accounting laws.

CUSTOMER SERVICE

To provide you with efficient customer service, we collect:

  • Name

  • Phone number and email

  • Date of birth (for certain payment methods)

  • Payment details and payment history

  • Order information (e.g., order number, products, shipping, and invoice)

  • Any information you share with us during communication

We process this data to handle your inquiries in your and our legitimate interest. These records are stored for 30 months after your case is closed.

PERSONALIZED SHOPPING EXPERIENCE

To provide you with a better and more personalized shopping experience, we collect:

  • IP address

  • Data gathered through cookies and similar technologies (e.g., products you viewed, purchase history)

We analyze this data to recommend relevant products and offers. This processing is based on legitimate interests and continues for up to 12 months after your last interaction.
You can contact us at any time to request the deletion of this data.

MARKETING PURPOSES

To tailor our marketing to your preferences and show you relevant offers, both on our website and on partner platforms, we collect:

  • IP address

  • Cookie data (e.g., clicked products, browsing history, purchase history)

  • Order number

We use this data for up to one year after your last visit to display relevant offers.
If you’ve subscribed to our newsletter or agreed to receive marketing communications, we only use your data with your explicit consent.

PREVENTION OF MISUSE AND FRAUD

To prevent and investigate misuse or criminal activities against our company, we may process:

  • Name

  • Address, phone number, and email

  • Payment information (e.g., repeated use of invalid card details)

  • Delivery and return details

  • IP address

  • Customer service history

This processing is based on our legitimate interest in preventing fraud and is typically retained for no longer than 36 months.

IMPROVING OUR SERVICES

To analyze, develop, and improve our website, services, and products, we collect:

  • Purchase and user-generated data (e.g., clicks, browsing history)

  • Technical data (e.g., device settings, language, IP address, browser, time zone, operating system)

  • Interaction data (e.g., time spent on pages, login methods, error reports)

This data is retained for up to one year after your last activity. Afterward, it is pseudonymized (personal identifiers are removed).
After two years, pseudonymized data is permanently deleted and cannot be restored.

INFORMATION ABOUT YOU AS A REGISTERED MEMBER

If you have an account, we store:

  • Name

  • Address, phone number, and email

  • Date of birth

  • Order and browsing history

  • Data collected through cookies (e.g., viewed products, preferences)

We retain this information until you delete your account or it becomes inactive for 36 months.

WHO DO WE SHARE YOUR DATA WITH?

We never sell your data to third parties. However, to provide our services, we may share data with trusted partners such as:

Shipping and Delivery Services

To fulfill your order and deliver your products.

Payment Providers

To process payments on our website.
Each provider is responsible for its own data handling — please review their policies when choosing a payment option.

Marketing and Affiliate Partners

To help track referrals and promotions, we may share non-sensitive data such as order number and purchase value.

Authorities

When required by law, we may disclose personal information to government agencies or regulators.

Transfers Outside the EU

Some of our service providers are located outside the EU. In such cases, data transfers are made under strict legal protections such as the EU Standard Contractual Clauses or equivalent safeguards.

YOUR RIGHTS

You have the right to:

  • Request access to your personal data (data extract)

  • Correct inaccurate or outdated data

  • Withdraw consent at any time

  • Object to certain processing activities (e.g., marketing)

  • Request deletion or restriction of your data, unless retention is required by law or contract

If you have an account, you can log in to view or update your personal data.
For other requests, please contact us directly.

CONTACT US

If you have any questions about how we process your personal data, please contact our Data Protection Officer:
📧 info@coverhouseofficial.com

If you’re not satisfied with how we’ve handled your personal data, you have the right to file a complaint with your local data protection authority.