Privacy policy

At Cover House, protecting your personal data is very important to us. We always handle your information securely and transparently. Want to know why we need your data and how we use it? Below you’ll find everything you need to know about our data processing practices.

1. A Better Customer Experience

Your personal data allows us to give you a more personalized shopping experience at Cover House — tailored to your preferences and needs.

2. Security First

Your data is always safe with us. We take every measure necessary to ensure that your information is handled securely and responsibly.

3. You’re in Control

No spam. No unnecessary data collection. And we only store your information for as long as it’s needed. After that, it’s securely deleted.

About Personal Data

At Cover House, the safe handling of your personal data has always been a top priority. Our goal is to comply with all applicable data protection laws and regulations. This privacy policy explains what information we collect, how we use it, and how we protect it.
If you have any questions or concerns about how we process your data, please contact us anytime.

WHAT PERSONAL DATA DO WE USE?

The type of data we collect depends on how you interact with us — whether you’re browsing our site as a guest or shopping as a registered user.

INFORMATION WE COLLECT WHEN YOU SHOP WITH US

To process your orders, we need the following details:

  • Name

  • Address, phone number, and email

  • Date of birth (for some payment methods)

  • Payment details and payment history

  • Order details (e.g., order number, items purchased, shipping and billing address)

This data is required to fulfill our contractual obligations. We store it for 36 months after both delivery and payment have been completed, to assist you in case of returns or claims.

COMPLIANCE WITH LEGAL REQUIREMENTS

To comply with tax and accounting laws, we may also retain:

  • Name

  • Address

  • Payment data and history

  • Order information

These details are stored (with restricted access) for 7 years plus the current year, in accordance with legal requirements.

CUSTOMER SERVICE

To offer you quality customer support, we collect:

  • Name

  • Phone number and email

  • Order information

  • Details you voluntarily share with our team

We store this data for 30 months after your customer service inquiry has been resolved.

PERSONALIZED SHOPPING EXPERIENCE

To provide you with relevant product recommendations and improve your experience, we collect:

  • IP address

  • Data from cookies and tracking tools (e.g., product clicks, browsing history)

We use this data to analyze your preferences and suggest relevant items. These insights are stored for up to 12 months after your last visit and can be deleted upon request.

MARKETING & ADVERTISING

To personalize our marketing and show you relevant offers, we may collect:

  • IP address

  • Data from cookies (e.g., clicks, browsing and purchase history)

  • Order number

We use this data for up to one year after your last visit to display relevant offers on our website and those of our partners.

If you’ve subscribed to our newsletter or provided consent for surveys or feedback, we’ll process your data only with your explicit permission.

PREVENTION OF FRAUD AND MISUSE

To prevent or investigate misuse or fraud, we may collect:

  • Contact information

  • Payment details

  • Delivery and return history

  • IP address

  • Customer service records

This information is stored as long as necessary for security and fraud-prevention purposes, typically no longer than 36 months.

IMPROVING OUR SERVICES

To analyze and improve our website, products, and systems, we collect:

  • Purchase and usage data (e.g., clicks, browsing activity)

  • Technical data (e.g., IP, browser settings, language, operating system)

  • Interaction data (e.g., time spent on pages, response times, errors)

We keep this data for up to one year after your last activity, after which it is pseudonymized (your identity is removed). After two years, pseudonymized data is permanently deleted.

FOR REGISTERED MEMBERS

As a registered member, we store:

  • Name

  • Address, phone number, and email

  • Date of birth

  • Order history and wishlist

  • Cookie data (e.g., products you viewed)

We retain this information until you delete your account or it becomes inactive for 36 months.

WHO DO WE SHARE YOUR DATA WITH?

We never sell your personal data. However, to provide our services, we may share information with trusted partners, including:

Shipping Partners

To deliver your orders.

Payment Providers

To process payments. Each provider is responsible for its own data protection policies, which you can view when selecting a payment method.

Marketing Partners

We may share limited data (such as order number and purchase value) with affiliate partners to track referrals.

Authorities or Legal Obligations

In cases required by law, we may disclose data to government agencies or authorities.

Transfers Outside the EU

Some partners may operate outside the EU. In such cases, we only transfer data under strict legal safeguards, such as Standard Contractual Clauses or equivalent protection measures.

YOUR RIGHTS

You have the right to:

  • Access your personal data (request a data extract)

  • Correct inaccurate information

  • Withdraw consent at any time

  • Object to certain uses (e.g., direct marketing)

  • Request deletion or restriction of your data (except when legally required to retain it)

If you have an account, you can log in to view or update your data at any time.

For other requests, please contact us directly.

CONTACT

If you have questions about how we handle your personal data, please reach out to our Data Protection Officer at:
📧 info@coverhouseofficial.com

If you are not satisfied with our response, you also have the right to file a complaint with your local data protection authority.